Privacy Policy

Account information. When you register, we collect your email address and the password you choose. Your password is never stored in readable form — it is hashed using bcrypt before we ever write it to disk.

Claims and client data. Every claim file, client record, photo, note, document, and correspondence you create in the platform is stored on your behalf. This data belongs to you. We process it only to operate the platform for you.

Usage and security events. We log authentication events — logins, logouts, failed attempts — along with IP addresses. This data is used exclusively for security monitoring and fraud prevention. It is not used for analytics, advertising, or profiling.

Payment information. All billing is handled by Stripe. We never see, store, or process raw card numbers. Stripe is PCI-DSS Level 1 certified. What we retain is your Stripe customer ID and subscription status — enough to know you're a subscriber, nothing more.

Device and connection data. When you use the platform on a mobile device in offline mode, we store pending changes locally on your device using browser storage. This data syncs to our servers when you reconnect. We do not collect device identifiers beyond what is necessary for session management.

We use the information you provide to do one thing: operate AdjusterOS Pro for you. More specifically:

• To authenticate your account and maintain your session
• To store and retrieve your claims, clients, and documents
• To send transactional emails — password resets, subscription confirmations — when you request them or when they are required to operate the service
• To process AI-assisted features, including document analysis, correspondence generation, and morning briefings, using the AI provider you connect via your own API key
• To detect and prevent unauthorized access to your account

We do not use your data to train AI models. We do not use your data for advertising. We do not sell it, license it, or share it with data brokers.

AdjusterOS Pro supports a Bring Your Own Key (BYOK) model. If you connect your own OpenAI API key, AI-assisted features in the platform will send data you explicitly submit — document contents, claim notes, correspondence drafts — to that provider for processing.

In this model, your data is governed by the privacy policy of the AI provider whose key you have connected. We do not receive the output from that provider on your behalf for any purpose other than displaying it to you.

If you are on a plan that includes platform-managed AI processing without a personal key, we act as the processor and your data is sent to the AI provider under a data processing agreement. We will notify you in writing if this arrangement changes.

We share your data with a small number of service providers whose role is to run the infrastructure the platform sits on. Each is bound by a data processing agreement.

• Supabase — database, authentication, and file storage infrastructure
• Stripe — payment processing
• Netlify — web application hosting

We do not share your data with insurance carriers, third-party administrators, or any other party in the claims ecosystem. The platform is a tool you control. Your data does not flow anywhere except where you direct it.

We may disclose information if required by a valid legal process — a court order, subpoena, or law enforcement request that we are legally compelled to honor. Where we are legally permitted to notify you in advance of such a disclosure, we will.

Your data is stored on Supabase infrastructure protected by AES-256 encryption at rest and TLS 1.3 in transit. Storage is row-level isolated — no other subscriber can query or access your records.

We retain your data for as long as your account remains active. If you close your account, we delete your data within thirty days, except where retention is required by applicable law or legitimate legal hold.

You can request a complete export of your data at any time by contacting support@agentiqly.io. We will provide it in a machine-readable format within five business days.

You have the right to access, correct, export, and delete the personal data we hold about you. You can exercise these rights at any time by contacting support@agentiqly.io. We will respond within five business days.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect and the right to opt out of its sale. We do not sell personal data. The CCPA opt-out is therefore not applicable, but the access and deletion rights apply.

If you are located in the European Economic Area, the United Kingdom, or Canada, additional rights under GDPR or equivalent legislation may apply. Contact us to exercise them.

AdjusterOS Pro uses session cookies required for authentication. We do not use third-party tracking cookies, advertising pixels, or behavioral analytics platforms. No cross-site tracking occurs through this platform.

If we make a material change to this policy — one that affects how we use or share your data in a way that is meaningfully different from what is described here — we will notify you by email at least fourteen days before the change takes effect. You will have the option to close your account before the new terms apply.

Minor clarifications or corrections that do not change your substantive rights will be posted without prior notice.

Questions about this policy belong to a human, not a support ticket queue. Write to support@agentiqly.io and you will get a direct answer from someone who can actually address your concern.